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Community & Human Services

Hastings County’s Community and Human Services department is gradually resuming in-person services to the public by appointment only in a limited capacity, beginning on September 8, 2020.

The Community and Human Services staff are committed to the ongoing health and safety of our employees, customers and community partner agencies. We continue to promote and encourage access to our services electronically and/or by telephone. Understanding that urgent matters may arise, your Caseworker will be able to schedule an in-person appointment when necessary starting September 8th, 2020.  As a standard, in-person visits will be considered for urgent reasons only, that telephone or electronic means can’t address. 

Ongoing clients please call your Case Worker, Child Care Worker or Property Supervisor directly or contact the main office through our Intake Access Centre 613-771-9630 or 1-866-414-0300.

  • Belleville (613) 966-1311 | Toll Free 1-800-267-0575
  • Quinte West (613) 392-1387 | Toll Free 1-866-819-9023
  • Madoc (613) 473-5258 | Toll Free 1-866-434-4024
  • Bancroft (613) 332-3410 | Toll-Free 1-866-569-1941

To apply for Ontario Works, Emergency Assistance, Subsidized Housing or Subsidized Child Care, contact the Intake Access Centre at: 613-771-9630 or 1-866-414-0300, or apply for Ontario Works online.  

For general inquiries about Community and Human Services programs and services, or to submit documents via attachment contact

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For those visiting our office for a scheduled appointment, we have implemented the following additional safety measures to stop the potential spread of COVID-19.

  • All clients will be pre-screened by their Caseworker prior to booking an appointment.  If prior to your appointment you develop symptoms of the virus or any other illness, please contact our office to reschedule
  • Upon arrival to our office, a dedicated staff person will provide additional screening which will include a non-invasive temperature check, and a series of questions at a dedicated public entrance
  • The use of sanitizer and masks will be mandatory which will be made available prior to entry and masks will need to be worn during the entire visit
  • Maintain physical distancing: Directional arrows and signage are available throughout the building to ensure staff and clients can maintain recommended distancing
  • Plexiglass barriers have been installed within interview rooms
  • Interview rooms and high touch point surfaces are sanitized regularly
  • Maximum appointment duration of 20 minutes
  • Note: If you have access to secure, and reliable internet connection your worker can arrange for a virtual appointment which will allow you both to meet using a computer or phone video and audio capabilities.

To apply for Ontario Works, Emergency Assistance, Subsidized Housing or Subsidized Child Care, contact the Intake Access Centre at: 613-771-9630 or 1-866-414-0300, or apply online at

For inquiries about Community and Human Services programs and services, contact

Covid-19 Guide to Serving You Better

Hastings County provides a broad range of human services to its 14 member municipalities and the separated cities of Belleville and Quinte West. These services include:

For emergency homeless services after hours, please contact 1-877-528-9514 between the hours of 4:30pm and 8:30am including weekends and holidays.

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Ontario Electricity Support Program starting January 1, 2016

If you are a Hydro One customer, this is your link to applying for the new Ontario Electricity Support Program starting January 1, 2016.  The Hydro One LEAP program is ending January 2016.  

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The service connects you to thousands of community, health and social services, programs and resources for: mental health, counselling, parenting, addictions, domestic violence, housing, shelters, recreation, and more. If you are looking for information specific to COVID-19, be sure to check the COVID-19/Coronavirus category box.

To download the app, visit your device’s app store. Visit HelpSeeker online.

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