Ontario Works

Community and Human Services offices are closed. Clients are encouraged to call their Caseworker, Child Care Worker or Property Supervisor directly at 613-966-1311 or contact the office through our Intake Access Centre 613-771-9630 or 1-866-414-0300. 

To apply for Ontario Works, Emergency Assistance, Subsidized Housing or Subsidized Child Care, contact the Intake Access Centre at: 613-771-9630 or 1-866-414-0300, or apply online at www.ontario.ca/socialassistance.

For inquiries about Community and Human Services programs and services, contact inquiry@hastingscounty.com.

For more details on how we can serve you during these adjusted operations and times please click this link Covid-19 Guide to Serving You Better

Ontario Works provides employment and financial assistance to help you become financially independent and to improve quality of life for you and your family. If you qualify for financial assistance you must participate in employment related activities unless you are unable due to a serious medical condition or you are required to provide care to family members.

Hastings County Ontario Works has four offices:

  • 228 Church St., Belleville, 613-966-1311 / 1-800-267-0575
  • 91 Creswell Dr., Trenton, 613-392-1387
  • 56 Russell St. North, Madoc, 613-473-5258
  • 1P Manor Lane, Suite 3, Level 2, Bancroft, 613-332-3410 / 1-866-569-1941

Employment Services
Financial Assistance

How to apply

Please contact the Intake Access Centre at 613-771-9630 or 1-866-414-0300 Monday- Friday, 8:30am-4:30pm. It can take up to 30 minutes to complete your full telephone application. Please have the following information readily available for all members of your family before calling:

  • full address including postal code
  • date of birth
  • social insurance numbers
  • health card numbers
  • income / earnings details (ie.. pay stubs)
  • banking information (account information including account balances)
  • accommodation information (rent or mortgage details, utility costs)
  • asset details (ie. life insurance)

You may also apply on-line at www.ontario.ca/socialassistance 24 hours a day.

The Hastings County Social Services Department utilizes Bell Relay Service (BRS) to facilitate communication for TTY teletypewriter users and hearing impaired persons.

Accessing the BRS

  • TTY teletypewriter national access: 711
  • Voice callers: 1-800-855-0511
  • Mobile: #711


For general program inquiries and/or information pertaining to our complaint and/or appeal process please contact the Intake Access Centre at 1-866-414-0300. For emergency service after 4:30pm and on weekends, call 1-613-317-6544.

More information