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Contact Us

Hastings Manor

PO Box 458
476 Dundas St West
Belleville, ON
K8N 5B2

Phone: (613) 968-6467

Fax: (613) 771-2409


Centennial Manor

PO Box 758
1 Manor Lane
Bancroft, ON
K0L 1C0

Phone: (613) 332-2070

Fax: (613) 332-2837


Suggestions, Requests or Complaints

Should a resident or his/her representative have a suggestion, request, or complaint, at any time regarding the programs or services, we invite you to bring them to the attention of any team member, supervisor or manager.

Concerns can also be addressed through care conferences or through one-on-one discussions with members of the leadership team. It is our intent to resolve all concerns in as timely a manner as possible. (A copy of the Resident and Family Complaint Policy is available in the Resident Information Center at the homes and by request)

Leadership Team Members Contact Information

Hastings Manor

Phone: 613-968-6467

Fax: 613-771-2409

Centennial Manor

Phone: 613-332-2070

Fax: 613-332-2837

Director of Long-Term Care AdministratorDebbie Rollins2223
Director of NursingErin Chapman2227
Recreation & Volunteer Services SupervisorJennifer LeClair2244
Assistant Director of Nursing – Infection Control CoordinatorJackie Dales2258
Assistant Director of NursingTaunia Mitobe2241
Assistant Director of NursingMeana Ahmadzai2262
Maintenance SupervisorKen Paradise2225
Dietitian/ManagerAllana Coakley2243
Food Service SupervisorCarol-Ann Bristow2231
Food Service SupervsiorLeanne Parker2231
Environmental Services SupervisorMelissa Yorke2235
AdministratorKathy Plunkett6605
Director of NursingLarisa Toma6609
Recreation & Volunteer Services SupervisorNancy Mountney6608
Assistant Director of Nursing – Infection Control and Environmental ServicesJody Ives6691
Assistant Director of NursingDenise McCormick6604
Maintenance SupervisorJared Hall6652
Food Service SupervisorSreenath Kundayil6653
DietitianAllana Coakley6633

You can also contact the Ministry of Long-Term Care.

Ministry of Long-Term Care

Toll-free 1-866-434-0144
7 days a week
8:30 a.m. – 7:00 p.m.

Patient Ombudsman

Toll free 1-888-321-0339 or 416-597-0339 (Toronto)
TTY: 416-597-5371


Send a written letter, by mail, to the responsible Director at the Ministry of Long-Term Care at the following address:

Director, Performance Improvement and Compliance Branch

Ministry of Long-Term Care 1075 Bay Street, 11th Floor, Toronto ON M5S 2B1