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Patient Registration Clerk – QHC North Hastings Hospital

Job Opening Information





Shift Details





$27.10 to $28.28 per hour


Full Job Description

Company Bio
Quinte Health Care (QHC), located in south/central Ontario, is an integrated system of hospitals working with our partners to provide exceptional care. Our four hospitals: Belleville General Hospital, Trenton Memorial Hospital, Prince Edward County Memorial Hospital and North Hastings Hospital, offer high-quality, comprehensive health services to nearly 200,000 people throughout the region.
North Hastings Hospital, located in Bancroft North Hastings Hospital, located 120km north of Belleville, is a small rural community hospital, situated in the town of Bancroft and is surrounded by the rolling hills of North Hastings and Madawaska Highlands. Located just south of Algonquin Park it is dotted with 615 crystal clear lakes and cleft by the sparkling waters of the Crowe, York and Madawaska Rivers. North Hastings and the Bancroft region is a splendid four season recreational playground.
Outdoor enthusiasts enjoy a wide variety of activities including: nature walks, cycling, hiking, canoeing, rafting, swimming at our beautiful beaches, ATVing or snowmobiling on our fabulous trail systems, taking part in the educational mineral tours, fishing in any of our well stocked lakes, sighting numerous types of wildlife in the area.
QHC’s vision is to provide exceptional and compassionate care and to be valued by our communities and inspired by the people we serve. We strive to enhance the quality and safety of care, create an exceptional safety experience, provide effective care transitions, and be an exceptional workplace. In applying to any of our careers, all candidates will promote a safe environment by informing their manager of any relevant issues related to patients, families or staff and maintain a focus on patient and staff safety in all aspects of duties performed.
Position Summary
Process the registration of patients admitted to or treated in either an inpatient bed, emergency room, day surgery, endocsopy suite, or emergency managed clinic in an expedient, professional and courteous manner. Ensure all supporting electronic and hard copy documentation is complete and correct.

  • Post-Secondary School Education in medical secretary/medical transcription or equivalent combination of education (minimum of grade 12) and relative working experience.
  • Must have demonstrated typing and other basic clerical skills including computer/word processing, e-mail and faxing experience.
  • Demonstrated knowledge of Medical Terminology.


  • Registers patients visiting Emergency and Out-patients, including Same Day Surgery, Diagnostic Imaging, Lab and clinics
  • Process repatriated patients to and from QHC
  • Arrange for non-urgent patient transfers
  • Processes and completes required forms for all admissions, transfers, births and deaths.
  • Arranges for bookings of various clinics
  • Arranges consult appointments as required
  • Takes payments, issues receipts and reconciles cash
  • Directs patients and visitors to nursing units and other departments
  • Scans hardcopy patient documents into Hospital Information System
  • Manages mail out and distribution of hardcopy documents
  • Answers phone and manages calls regarding Patient Registration concerns, forwards calls as required
  • Acquires Preferred Accommodation signatures from Inpatients and their families and records in Hospital Information System
  • Provides remote registration support for Q7 and other sites as necessary
  • Participates in improvement initiatives
  • Assists in the orientation of new staff when required
  • Performs other duties as assigned.
  • Maintains patient privacy and confidentiality at all times.