Submitting a Complaint to the County
The County of Hastings is committed to ensuring that issues are dealt with in a respectful and fair manner as quickly as possible.
What is a Complaint?
A complaint is an expression of dissatisfaction with a County program, service, facility, or staff member where a citizen feels that the service provided is not appropriate.
Submitting a Complaint
To submit a complaint to the County of Hastings, you will be asked to provide the following information:
- Details of what happened
- Where did this happen? Is it within the County’s area of responsibility?
- Who was involved?
- What was said or done?
- What kind of resolution is being sought?
- Contact details of the complainant
All complaints will be dealt with in a confidential manner according to the Municipal Freedom of Information and Protection of Privacy Act. Information will be collected, used and disclosed in accordance with the Act.
Ready to Submit a Complaint?
If you are ready to submit a complaint, fill out our Submit a Complaint Form