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Make a Personal Health Information Request (PHIPA)

The Personal Health Information Protection Act (PHIPA) guides the management, access and storage of health information by all health information custodians (Long-term care homes, Paramedic Services, Hospitals).  Its main purpose is:

  • To create a consistent approach to protecting personal health information across the health sector.
  • To give individuals greater control over how their personal health information is collected, used or disclosed.

Hastings County is the custodian of personal health information at both Long-term Care Homes (Hastings Manor and Hastings Centennial Manor) and our Paramedic Service (Hastings-Quinte Paramedic Services).  Our departments (Long-term Care and Paramedic Services) administer the Act on behalf of the County of Hastings.

Any requested personal health information will be provided by hard copy, which must be signed for and picked up from a Hastings County location or sent by registered mail or bonded courier. 

With limited exceptions, PHIPA requires custodians to obtain consent before personal health information is collected, used or disclosed. In addition, the Act provides individuals with a right to access and request correction of their personal health information.  To obtain information about exemptions and procedures relating to the Act or its Regulations, refer to the Ontario Information and Privacy Commissioner’s Office.  Requests for information may be reviewed by the Information and Privacy Commissioner of Ontario if you feel that the reply you’ve received and/or certain exemptions are not correct.

Requests for Personal Health Information under the Personal Health Information Act, 2004 can be submitted in writing to the County Clerk’s office by emailing using the Request to Access Personal Health Information Form, or to the department that holds the records:

Hastings Centennial Manor:
Larisa Toma
Director of Nursing
(613) 332-2070 ext 6609

Hastings Manor:
Erin Chapman
Director of Nursing
(613) 968-6467 ext 2227

Hastings-Quinte Paramedic Services:
Mike Slatter
Deputy Chief, Quality & Development
613-771-9366 ext 226

All requests must be received in writing.  Most information held by the County of Hastings is available by directly contacting the department responsible for the information you are requesting.