Guest services agent (hotel)-Comfort Inn Trentom

Location: Trenton, Ontario
Hours: 40 hours weekly
Area: Trenton
Hourly Wage: $12.00 to $15.00 hourly
Employer: Comfort Inn Trenton
Shift: Day, Evening, Weekend, Shift, Early morning
Vacancies: 1
Expires: 20/12/2017
Close to Bus Route: Yes





Secondary (high) school graduation certificate or equivalent experience


Experience an asset

Business Equipment and Computer Applications

Word processing software; Spreadsheet; Multi-line switchboard; Internet; Central reservation system (CRS)

Work Setting

Hospitality industry; Hotel, motel, resort

Specific Skills

Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process group arrivals and departures; Process guests' departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments

Transportation/Travel Information

Own transportation

Work Conditions and Physical Capabilities

Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods

Personal Suitability

Effective interpersonal skills; Flexibility; Team player; Excellent oral communication; Excellent written communication; Client focus; Dependability; Judgement; Reliability; Organized


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